Did you hear about the self-driving Uber car that hit and killed a woman in Arizona? On another occasion, a facial recognition solution profiled an innocent man of color as a criminal in New Jersey, and Amazon’s AI-powered recruitment tool displayed bias against female candidates.

An inmate at a New York correctional facility, Glenn Rodriguez, was due for parole soon. The man had demonstrated excellent behavior and eagerly anticipated his release to embark on a fresh start. To Glenn’s dismay, the board denied him parole.

Insights, summarized: Out of all innovative IT projects implemented globally, merely 10% to 30% end up being a success. A larger share of...